January 04, 2019
Metro’s improved ‘Rush Hour Promise’ begins tomorrow
With Metrorail on-time performance reaching a seven-year high in 2018, Metro is improving its Rush Hour Promise to customers in the New Year. Beginning tomorrow through June 30, Metro customers who experience a rush-hour delay of 10 minutes or more will receive a credit toward future travel, compared to 15 minutes today.
The improved service guarantee comes amid gains in reliability and customer confidence. Metrorail on-time performance in September reached the highest level in seven years – 90 percent – out of 13.1 million passenger trips taken, as a result of investments in new trains, expanded preventive maintenance and capital improvements. For the year, Metrorail’s on-time performance climbed to 87 percent, also the highest in the past seven years.